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Privacy Policy

Last Updated: January 6, 2021


Thank you for your trust in “Wain” platform and Technical Transformation Est. for Marketing.

The provision of services via “Wain” platform requires collection and processing of some data in relation to the users of the platform. The platform administration via Technical Transformation Est. for Marketing shall legally deal with your data according to the laws in force in Kingdom of Saudi Arabia in a way that reserves the right of the user to the privacy of his/her personal data while granting us some authorities that enable us to provide the services of the platform to you.

When you use our services, you trust “Wain” and you make us responsible for protecting your data. We realize the magnitude of this responsibility. We seriously work for protecting your data and we give you the control over it according to the practices of this policy. This privacy policy aims at helping you understand what data we collect and process in relation to you, the reasons for collecting and processing it, its limits, the limits of sharing it, the standards of disclosing it and the method of updating and deleting it.

This policy should be carefully read before using the application and the policy includes the following terms:

Section 1: Definitions

Section 2: Data we collect about you

Section 3: Data we collect automatically

Section 4: Cookies policy

Section 5: Obligations of Vendors and Customers

Section 6: Limits of using your data

Section 7: Disclosure of your data

Section 8: Data protection guarantees

Section 9: Modifications

Section 10: Contacting us


Section 1: Definitions

In this policy, unless otherwise required by the context, the following terms shall have the meanings referred to.

“Wain”, The “Platform”, “We”, “First Person Pronoun” or “Possessive Pronoun” refers to the website: “” and the application “Wain” as well as Technical Transformation Est. for Marketing in Kingdom of Saudi Arabia.

“User”, “You” or “Your” refers to the person visiting, using, registering membership in the platform, offers products for sale through the platform, communicates with the vendors about the advertisements and products offered or anyone who uses the platform in any way.

“Vendor” or “Retail” refers to each entity registering in the platform and offering their products for sale via the platform.

“Customer” refers to each person or entity that communicates directly with the vendor about the products and advertisements available through the platform for the purposes of purchasing or inquiring about products.

“Store” refers to the store that the vendor creates through the platform to offer its own products for sale through it.

“Products” refers to products of the vendors that are offered for sale or advertised through the store, which include (electrical materials and plumbing).

“Policy” shall refer to this document as well as the terms and conditions contained herein.

“Data” shall refer to the data collected about the user or the data he/she provides to us or the data collected about the devices he/she uses while communicating with the platform or the data connected with visiting and using the platform.

Section 2: Data we collect about you

We might collect and process the following data about you:

(1) The data of registering the account of the vendor:

  • – Personal data (Full Name, E-mail, Phone Number).
  • – Vendor’s information (Name of store, Store Phone No., Store Logo, Store Banner, State, region, city, zip code, address on map).

(2) The data of registering the account of the customer (Full Name, E-mail, Mobile Phone No.).

(3) The data you provide through the content or the comments you publish via the platform.

(4) The data you provide us with in relation to showing your advertisements via the platform and this includes your data and the content of the advertisement.

(5) The data you provide us with when you report a problem in the platform.

(6) The data you provide us with when you communicate with us or the customer service for any reason.

(7) The data you provide us with when you evaluate the services you received via the platform.

(8) The data you provide us with when you enter a competition or promotion sponsored by the platform.

(9) The data we see necessary for ascertaining your identity or ascertaining the validity and legality of any operations you carry out via the platform.

(10) The content of messages that you broadcast on the platform.

(11) The contact information that you broadcast through the platform at any time, which includes for example shop address on the map, contact numbers and other information such as working hours.

Section 3: Data we collect automatically

Data we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar technologies when using our services and this includes (Computer and contact information such as statistics connected with views of pages, traffic to and from our services, URL address, IP address, unique device identifier, browsing record, web record information).

Section 4: Cookies policy

Cookies are text files stored on your device when visiting some pages of the web. These files will not cause harm to your device. They are used as follows:

(1) Cookies are used for the purpose of providing information for example in “Wain” platform, some cookies help us to specify the errors and to fix them.

(2) Some cookies help us to remember the pages and models you watch when you visit our platform.

(3) Cookies aim at improving the experience of “Wain” platform every time you visit it.

(4) There are cookies of pages published via our platform and they do not belong to us such as the content of the movie belonging to the site You know and agree that we do not control the cookies of such sites and you have to visit these sites and be familiar with their policies.

(5) You can change the cookie preferences through entering the settings of your browser and choosing the suitable ones for you.

Section 5: Obligations of Vendors and Customers

(1) The parties to this agreement shall be bound to maintain the confidentiality and privacy of their personal data and they declare and shall be personally liable that the disclosure by any of them of the personal information to the other party is without any intervention by us and he/she shall be liable for that and we shall not incur any liability.

(2) The parties shall be bound not to disclose any personal information through the use of the messaging feature within the platform and they shall be personally liable for any disclosure of this kind.

(3) The customer knows and agrees that the platform controls only the data collected by itself or providing by the customer to us and we have no control over any data provided by the customer to the vendors. Thus, the customer shall be bound not to disclose any unnecessary personal data to the vendors for the provision of services. Also, the customer shall be liable for providing directly any data to the vendors without any legal or joint liability of the platform.

(4) The vendors shall be bound to keep all the data obtained from the customers whether through us or the customers themselves and the vendor acknowledges not to exploit this data in relation to any direct or indirect sales, communication, marketing or any exploitation of data whatsoever without having the consent of the customer who owns the data. In case of the breach by the vendor of these obligations, it shall incur all the liability, claims and compensations without our liability.

Section 6: Limits of using your data

We are always bound by protecting your privacy. Consequently, we use your personal data for the following purposes:

(1) Enabling you to use our services in the best way and providing always the best to you.

(2) Creating your account or your personal profile through which we communicate with us via the platform.

(3) Processing the data you provide via our services such as checking your e-mail or that your phone number is active, usable and owned by you.

(4) To create a vendor’s store through which it can market its products and display them to customers.

(5) Displaying your ads through the platform and enable other parties to communicate with you and enabling you to transmit your content through the platform and receive all inquiries about it.

(6) Receiving your questions, complaints and inquiries as well as replying them.

(7) Receiving your comments and review of the service you received via our platform as well as replying them.

(8) Processing your answers to the questionnaires offered via the platform.

(9) Providing you with the information about services you order via our platform.

(10) Providing you with the information about services we think you are interested in including our special offers.

(11) For the purposes of internal work such as improving our services.

(12) For allocating the content, recommendations and advertisements we offer or offered by third parties to you.

(13) Communicating with you in relation to the governmental contacts according to our discretion in view of the changes of the privacy policy, the conditions of use or any of our other policies.

(14) For complying with the regulatory and legal obligations.

(15) For the purposes revealed at the time of providing of your information with your agreement and according to this privacy policy.

Section 7: Disclosure of your data

(1) You shall entitle us to allow our employees to deal with your personal data within the limits of providing the services.

(2) We may disclose your personal data to any member of our group which means our subsidiaries and our institutions.

(3) We might reveal your personal data to third parties when:

  • – We sell the assets of our institution or upon the entry of partners with us, we hence reveal your data to the new owner or partner.
  • – In case we are required to disclose your personal data or to share it for the protection of the rights and property or the safety of “Wain” platform, our employees or others.

(4) We might reveal your personal data in compliance with legal or contractual obligations in the following cases:

  • – In case we are required to disclose your personal data or to share it in compliance with any legal obligation or for the imposition or application of our terms and conditions or any other agreement.
  • – In case of rendering a judicial decision or order by the various judicial competent bodies that bind on us.
  • – In case of issuing a decision by the public authorities that bind on us.

Section 8: Data protection guarantees

“Wain” platform provides sufficient guarantees of the personal data protection according to the laws of personal data protection, as through this policy:

(1) The platform undertakes to keep your personal data for the period of time required by the nature of the transaction you are doing via the platform.

(2) The platform undertakes not to deal with your personal data for purposes not authorized or permitted in return for a fee or not with any other body except in case this is required from us or permitted under the relevant laws and instructions or with a prior written consent from the user to whom the information is related.

(3) The platform undertakes to keep the records containing the personal data of the user or any records of online communications in our charge or under our control or with our agents or employees.

(4) The platform undertakes to take the reasonable steps for ensuring that the user’s personal data and the relevant records are safely protected in a proportionate way in relation to their importance.

(5) The platform undertakes to protect your privacy at all times, and that we will never sell your personal data, or allow it to be shared with others.

(6) The platform undertakes to notify you whenever our database is hacked within 72 hours after we know about the breach.

(7) The user has the right to contact us at any time to know the data we collected about the user, he/she has the right to request editing or deleting these data, and it’s required that this step should be done legally and not be intended to mislead or escape legal responsibility.

Section 9: Modifications

(1) We shall be entitled to modify our privacy policy at anytime and we shall publish a general notice of the new modifications via the platform. Also, we shall update “Last Updated” at the top of this document.

(2) Your continuity of using the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance of the new practices and terms.

(3) In case you don’t agree on the new modifications and updates, you must immediately suspend the use of the platform.

(4) You should have access to the privacy policy from time to another in relation to its terms and updates.

Section 10: Contacting us

You can contact us at any time via E-mail Address: [email protected]